Refund policy

Return Policy

Each item in our spirit store is made especially for our School. Because of this made-to-order process, we are unable to accept general returns or exchanges.

 

Damaged or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, we’re happy to make it right.

Please contact us within 7 days of pickup at: kai@customkaizd.com

Include:

• Your order number

• A brief description of the issue

• A clear photo of the item

 

Once reviewed, we will offer a replacement or appropriate resolution.

 

Order Changes & Cancellations

Because orders are processed quickly, changes or cancellations must be requested within 24 hours of purchase. After production begins, orders cannot be modified or canceled.

 

Final Sale

All spirit wear items are final sale unless defective or incorrect.